The Virtuous Cycle of
Continuous Improvement

Customer remediation is the process of compensating customers who have been harmed by a company’s misconduct or other failure. Effective customer remediation is important for both businesses and customers.

For customers, effective remediation ensures that they are treated fairly and compensated for their losses. 

For businesses, effective remediation can help to identify and address areas where they need to improve. 

When a business identifies poor customer outcomes, it has the opportunity to identify and address the root causes of the problem, in doing so, it unlocks the virtuous cycle of continuous improvement. 

Through effective customer remediation, businesses can improve the experience the provide to customers, leading to increased satisfaction and loyalty. This can in turn lead to increased revenue and profits for businesses.

Contact CRC today, we can help you unlock the virtuous cycle.