Customer Remediation Consulting

Efficiency and excellence through experience

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Experienced Customer Remediation Professionals

Here to help you and your customers throughout the customer remediation process and beyond

We understand that customer remediation can be challenging, but we are here to help you every step of the way. Your organisation is complex, and unanticipated events can result in poor outcomes for your customers. This is where CRC can help.

Customer Remediation Consulting (CRC) can help you ensure that your remediation activities are fair for your customers and efficient for your business.

Our senior team have extensive experience in designing, implementing, and managing remediation programs. We are specialists in both financial remediation, as well as non-financial remediation. We can also help you train your staff to ensure they are well equipped to efficiently deliver positive customer outcomes.

Customer Remediation Services
We offer a range of services in remediation, risk management & compliance to support our clients

Program design

CRC Group can direct your internal resources to ensure remediation outcomes meet your needs and comply with regulatory obligations (including RG 277 ).

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Remediation as a service

A comprehensive turnkey solution designed to handle your customer remediation projects from start to finish.

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Centre of excellence uplift

Transform your approach to customer remediation from a collection of activities to a strategic asset for your business.

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Review & quality assurance

Comprehensive expert-led reviews and assessments of your customer remediation outcomes.

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Uplifting policy and practices

Empower your business with enhanced remediation policies and practices that are not only more efficient but also more effective.

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Training and development

Elevate the skills and knowledge of your team, ensuring they are fully equipped to tackle the challenges of customer remediation.

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Latest news

Have a look through some of the below articles published by the CRC team

Compliance with CPS 230

The clock is ticking for APRA-regulated entities to ensure compliance with CPS 230, make sure you firm doesn't fall behind.
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Governance and accountability in remediation article

Building Strong Governance Frameworks in Remediation

In this article we explore how businesses engaging in remediation activities can build strong governance frameworks and enhance accountability.
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Enhancing Remediation Through Skill and Focus

Enhancing remediation skill and focus involves provision of the right training, support, and strategic focus. By investing in detailed, role-specific training and creating a dynamic prioritisation framework, AFSL’s can ensure their teams are not only prepared but also proactive in addressing customer issues.
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If you would like to explore the full library of articles posted by the CRC team,
click the button below to visit our Insights page and read more.

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Contact us today

Feel free to contact our team of customer remediation professionals and we will respond within 24 hours. 

Remember, we are here to help and welcome any questions you may have with respect to customer remediation, the services we offer and any other general enquiries.

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