1. Understand the basic concepts of customer remediation and the common ways they are implemented.
2. Learn to identify scenarios that typically require customer remediation.
3. Understand the steps involved in planning and executing a remediation project.
4. Understand the regulatory frameworks, their requirements and how to ensure compliance.
5. Be able to implement and manage a straightforward remediation.
6. Understand how remediation enhances customer trust and corporate reputation.
This course is designed for business professionals who are new to customer remediation.
Customer remediation practitioners who are moving into a leadership position or broadening their responsibilities.
An interactive 2-days of expert-led sessions, case studies, and hands-on exercises, participants will learn how to design and implement a customer remediation that complies with regulatory guidance and best practice, while promoting fairness, transparency, and customer trust
Participants will complete an assessment on the second day, testing what they have learned. Successful completion of the course and 80% + assessment will result in a Certificate of Completion.
This workshop focuses on the opporunities of end to end customer remediation.
This course goes beyond the guidance found in ASIC’s Regulatory Guide 277 and its ‘Making it right’ field guide and explores genuine best practice from industry professionals.
By the end of the course, participants will have developed a detailed remediation plan and be equipped with actionable insights that can be applied in their professional roles.
Unique and notable aspects include:
- Expert-Led Sessions: Learn from industry leaders with extensive experience in customer remediation and financial services.
- Practical Insights: Gain actionable strategies and best practices that you can apply immediately in your organization.
- Interactive Learning: Participate in hands-on exercises, case studies, and group discussions to deepen your understanding.
- Updated Knowledge: Stay informed about the latest trends, regulatory requirements, and technologies in customer remediation.
- Introduction to Customer Remediation: Understand the fundamentals and importance of customer remediation in the financial sector.
- Regulatory Landscape: Get an overview of key regulations and compliance requirements that impact customer remediation efforts.
- Remediation Planning and Execution: Learn how to design and implement effective remediation plans that address customer issues comprehensively.
- Communication Strategies: Master the art of communicating with affected customers and stakeholders during remediation processes.
- Case Studies and Best Practices: Study practical examples and gain insights from successful remediation projects.
Event Details
Individial
Duration: 2 days (9:30am to 4:00pm)
Available Dates: 6-7 Aug & 4-5 Sep
Location: CRCG Offices – Martin Place
Organisation
(minimum 10 ppl.)
Duration: 2 days (9:30am to 4:00pm)
Available Dates: 6-7 Aug & 4-5 Sep
Location: CRCG Offices – Martin Place
Student
Duration: 2 days (9:30am to 4:00pm)
Available Dates: 6-7 Aug & 4-5 Sep
Location: CRCG Offices – Martin Place
How to Register
Don’t miss this opportunity to enhance your skills and advance your career in customer remediation. To register your interest follow the below link. We will make sure to send you an email with additional course information and payment options closer to the date.
Follow the below link to register.