When unexpected issues arise in business, customer remediation comes into play and taking the right first steps is critical.

Discover how ASIC's "Making it Right" Field Guide revolutionises customer service in the financial sector by embedding customer advocacy deeply into remediation processes, setting a new standard for business integrity and client relations.

Proactively identifying and addressing customer harm is a crucial aspect of maintaining a business’s social licence and financial health. Organisations must focus on developing effective internal processes to ensure proactive identification of situations requiring customer remediation.